Returns & Exchanges
Due to the perishable nature of our premium seafood, we do not accept physical returns; however, we are committed to ensuring your satisfaction through our Freshness Guarantee. If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery for a replacement or refund.
Inspect Your Order
Upon delivery, immediately open your package and inspect the condition of the crab and dry ice to ensure everything is frozen or cold to the touch.
Document Issues
If there are any concerns regarding quality or shipping damage, take clear photos of the product and the shipping label as required for our claims process.
Contact Support
Email our customer service team at [email protected] within 24 hours of receipt, including your order number and the photos of the issue.
Resolution Process
Our team will review your claim within 48 hours to authorize a reshipment of your seafood or issue a credit to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing